General information, Liner Warranty, Hayward, Maytronic, Saltron, and S.R. Smith specific Information.
General Warranty Information:
All products carry manufacturer's warranties and some products include Royal Swimming Pools' extended warranty.
Royal Swimming Pools can assist you with your warranty claim or you can contact the manufacturer directly.
Keep all warranty cards and information supplied with your products.
Keep in mind that both above ground and inground pool kits consist of components from several manufacturers.
PANELS:
The panels are lifetime steel & lifetime polymer.
Liner Warranty:
In addition to the information below, you can also find instructions on the liner warranty card that originally came with the liner.
All USA liner manufacturers liner warranties cover a seam separation- where the seam is coming apart.
If you find a hole that is not a seam separation, a vinyl repair kit should be used. The liner can be repaired under water with no effect on the liner seam warranty.
The manufacturer's warranty does not cover:
- Cuts in the liner- including cuts that are next to a seam
- Tears or rips- which can be caused by a combination of many things (especially above the water level)
- over stretching or dragging of the liner during the installation
- improper pH or total alkalinity balance and sun UV rays
- draining and refilling the pool
- Ice damage- occurs around the top of the pool especially if air pillows were not used during a hard freeze
To file a liner warranty claim:
All US liner manufacturers require that a 12" x 12" or larger piece of the liner (with the separated liner seam in question located near the center of the piece) to be mailed to the manufacturer along with a warranty RMA# (which we can assist you with obtaining). Warranty coverage is pro-rated on a per season basis.
Please note, failure to send in the required 12" x 12" piece of liner with the separation in question in the center of the piece will result in automatic denial of a warranty claim.
Based on this information, please let us know if you would like a mandatory warranty RMA# to return a liner due to seam separation. If so, we will also send the appropriate return address at that time.
We’re also happy to look at photos of the liner seam separation if you prefer a second set of eyes and additional recommendations before mailing in your liner for warranty coverage. To submit your warranty claim fill out the support form mid-page here and make sure to attach any relevant photos of the liner damage for expedited service.
Hayward Product Warranty:
Hayward products must go to a Hayward Service Center for warranty claims. The warranty does not include labor of any type. You can use the link below to locate a Hayward Service Center in your area or call 888-HAYWARD (1-888- 429-9273).
Benefits of using a local Hayward Service Center include that you can either take the item in yourself (saving on shipping and handling fees) or a local rep may be able to come to you to access the warranty claim.
As a Hayward Service Center, if you prefer not to use your local Hayward Service Center you can ship the defective item to our store to process the warranty claim.
Shipping fees are only included under Hayward’s warranty within the first 30 days of receiving the item. However, Royal Swimming Pools will cover the cost of additional shipping up to 90 days from the purchase. After 90 days from the purchase, we charge a flat rate of $9.95 shipping on all warranty parts per item, no matter the size. Shipping costs for returned items are the consumer's responsibility.
Regardless of the center, you wish to use, proper troubleshooting is required prior to submitting any warranty claim. The entire serial number must be legible on the item(s) in question. Salt cells must be clean and free of any build up. If not cleaned properly, they cannot be diagnosed properly, and therefore it cannot be determined if the part is defective.
If the item cannot be reasonably diagnosed with a technician, we will not be able to process your warranty, and you will be responsible for the cost of shipping your part back to you for proper troubleshooting.
If you would like to send the item to us, please use the address below after proper troubleshooting. BY doing so you agree to the terms outlined in the email. For fastest service, reply to this email with your tracking number once your item has shipped.
Royal Swimming Pools
Attn: Hayward Warranty Dept.
6426 Summer Gale Dr.
Memphis, TN. 38134
We also offer a deposit option for having the replacement part sent first and then credited once the warranty is approved. You will receive a refund of the deposit if the manufacturer deems that your returned item is covered under the warranty. Please let us know if you would like more information on this option or if we can do anything further to assist you in the warranty process.
Maytronics Warranty:
Maytronics requests to handle all warranty claims directly.
You can contact Maytronics product services for assistance with a warranty or repair questions at 1-888-DOLPHIN or through their site here.
You can also register your item at https://registration.maytronics.com/ if you have not already done so.
Saltron Salt System Warranty:
DURATION OF WARRANTY: 1 year for the main parts- chlorine cell and power supply (transformer). At the conclusion of the warranty period, Aquatron shall have no further obligation in connection with this limited warranty.
PARTS NOT COVERED UNDER WARRANTY: The electrical cable and the plastic components require replacement in the ordinary course of use due to normal wear. Therefore they are not covered by warranty
This manufacturer handles all of the warranties directly. Please contact Brian at Solaxx at bgunter@solaxx.com. They also have an online form you can use. https://solaxx.com/warrantyform.html
SR Smith Warranty:
SR Smith requests to work with customer warranty claims directly in order to solve issues as quickly as possible.
Safety Cover Warranty:
Brand-specific safety cover warranty information can be found here.
Additional Warranty Assistance
For additional questions about a warranty claim, please contact support@royalswimmingpools.com
FILL OUT A WARRANTY INQUIRY WITH ROYAL SWIMMING POOLS HERE.
Didn't find the answer you were looking for? You can always contact us at support@royalswimmingpools.com or choose the category below to see our most frequently asked questions for that topic: