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I found damage that I didn't notate on the delivery ticket.

While we take every precaution in shipping your items, when damage is found after the delivery ticket is signed, you’ll want to file a concealed damage claim directly with the delivering freight company.

When reporting the damage to the delivery freight terminal, they will supply you with a concealed damage claim form. Once you submit the form to the delivery company and they validate your claim, they will issue a check directly to you for repairing or replacing the damaged item.

Unfortunately, as indicated in your purchase contract we are unable to file a damage claim unless the damage is written on the delivery ticket before the ticket is signed at the time of delivery. However, please let us know if we can assist you further with the claim process or if you have any additional questions. We’re always here to help!

Didn't find the answer you were looking for? You can always contact us at support@royalswimmingpools.com or choose the category below to see our most frequently asked questions for that topic: