How Do I Speak to a Representative?
Reach the right team by phone, email, or support ticket
Give us a call at 866-532-8194. Our support center is open Monday through Friday, 8:00am to 5:00pm CST, and is closed Saturday and Sunday. If you would rather not call, or you are reaching out after hours, you can email the right team directly or submit a support ticket instead.
Who to contact
|
Your question is about |
Reach out to |
Have this ready |
| An existing order: status, changes, delivery, or returns | Customer Support Portal, or email support@royalswimmingpools.com | Your order number |
| Equipment, installation, or a product that is not working correctly | Customer Support Portal, or email support@royalswimmingpools.com | Your order number and a description of the problem |
| Pricing, a quote, or buying a new pool | Sales Support, or email sales@royalswimmingpools.com | Your quote number, if you already have one |
Order and technical questions both go through the Customer Support Portal, where you can submit a support ticket. Sales questions go through Sales Support. The more detail you include up front, the faster we can help.
Check your order status before you call
If you are calling about an order, you may be able to get your answer straight away. Your order status page shows the current stage of your order, expected ship dates once an item reaches fulfillment, and tracking numbers as they become available.
If you want to know how long your order should take overall, our article on when your order will ship breaks down current lead times by product type.
Still need help?
Didn't find the answer you were looking for? You can always contact us at support@royalswimmingpools.com or choose the category below to see our most frequently asked questions for that topic: