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      1. Resource Center
      2. Company Information and Policies
      3. Shipping

      When will my order ship?

      Updated May 10, 2023. The timeframes below are estimates but are not guaranteed dates. The times are based on the current performance of the fulfillment and distribution centers. The timeframes below reflect processing and fulfillment time and do not include freight transit time. All lead timeframes begin only after confirming full payment and order approval. 

      Please note: timeframes for in-stock items assumes that the item does not become out of stock in between the time you place your order and the time it takes to complete processing. If any item becomes out of stock in this timeframe we will contact the email address used to place your order with alternative options. 

      • ABOVE GROUND POOL KITS:  3-6 business days with the exception of some Whispering Wind pool kits may ship directly from the Doughboy facility and take 5-10 business days.

      • ABOVE GROUND LINERS: 2-4 business days. We have many liners in stock however if the liner on the order is expected to be delayed we will contact the email address used to place your order for alternative options. 

      • INGROUND POOL KITS:
        • DRAWING: 1-3 Business days for drawings to be emailed. After the drawing is approved by the customer lead times to ship are:
        • 42" STEEL INGROUND POOL KITS:  4-10 business days  
        • 48" STEEL INGROUND POOL KITS: 4-10 business days  
        • 42" POLYMER INGROUND POOL KITS: 3-7 business days  
        • 48" POLYMER INGROUND POOL KITS: 4-10 business days

      Non-stock custom panels and non-stock steps will take additional time to ship. 

      • Latham Steel Steps have an estimated lead time of 1-3 weeks. 
      • Cardinal Steel Steps have an estimated lead time of 1-3 weeks. 
      • Latham Open Top Polymer Steps have an estimated lead time of 1-3 weeks.

       

      • INGROUND LINERS: 4-10 business days
        • This timeframe assumes that there are no issues with the liner measurements. If there are errors or missing measurements this will cause a delay.

      • Non-stock Pool Side SPAS:
      • Cardinal Luxury Spas 1-4 Weeks
      • Latham Spas 1-5 Weeks
      • ALPS Spas 1-3 Weeks.

      • STANDARD SAFETY COVERS: 3-7 Business days. 
      • CUSTOM SAFETY COVERS:  This timeframe assumes that there are no issues with the safety cover measurements. If there are errors or missing measurements this will cause a delay.
        • PoolTux Safety covers not in stock will take 1-2 weeks
        • Tara Safety covers not in stock will take 1-2 weeks
        • GLI Safety covers not in stock will take 1-2 weeks
        • HPI Safety covers not in stock will take 1-3 weeks

      PROCESSING 

      During Fall and Winter, we traditionally process all orders within 1 business day after you place your order.*

      Spring and Summer are considered peak season and processing times traditionally take between 1-2 business days under normal conditions.*

      We make every effort to get your order processed as quickly as possible. However, there can be a couple of factors that could delay this. Such as:

      1. A pending payment. 
      2. If you place your order over the phone with one of our Royal Team Members you will receive an email requesting that you review and confirm the order. in this case, we will not begin processing your order until it is confirmed. 
      3. If your order requires measurements such as a replacement liner or a custom pool cover, we will not begin processing your order until your measurements are submitted.  You can submit measurements to support@royalswimmingpools.com. Please reference your order number when submitting your measurements. 
      4. If you order an inground swimming pool kit we will create a Dig Spec for your order which will have to be reviewed and approved by you prior to processing your order. You do not have to request a Dig Spec, we make these for every inground order. Please be on the lookout for an email. We will send this as soon as your Dig Spec is read. Depending on the season, it could take between 1-3 business days after we receive payment for you to receive this email. For more information on how to approve your Dig Spec click here. Or review this article to learn how to read your dig spec so you know exactly what you are approving. 
      5. As manufacturers continue to be closed down due to their local government regulations surrounding COVID-19, many items (especially Above Ground Pools and Liners) are becoming out of stock even after orders complete processing. This is due to new items not being made or restocked because the manufacturers are closed. If your items include something that has become out of stock we will reach out to the email on file to let you know what your options are. an item that has since become out of stock as we're seeing with many Above Ground pools and liners since many manufacturers who create these items have been shut down due to government regulations surrounding COVID-19 in their local areas. 

      FULFILLMENT

      During Fall and Winter, it can take 1-2 business days after your order is processed for your item(s) to be packaged and shipped for standard orders.**

      Peak Spring/Summer season can see longer fulfillment times closer to 3-7 business days. **

      Pool kits and custom items take longer to perfect as we want everything to be just right for you. For example, if your inground pool kit requires custom steps, your order will take approximately 10-17 business days during peak season to process and fulfill properly as we make sure everything is exactly lined up for your custom pool.

      We make every effort to get your order out as quickly as possible. However, there can be a couple of factors that could delay an order. Such as:

      1. If you have a custom made-to-order item this can increase the time it takes to send your order out as specific items will be being created just for you!
      2. If your item becomes back-ordered (as notated on your order status), we can either look into switching your item for a similar one, determine the estimated time it will take for the original to come in, or cancel your order until further notice. You would fill out a support ticket letting us know your preference.

      SHIPPING

      When looking ta your order status page, once an item is in fulfillment you should be able to see expected shipping dates. Please note these dates are when the item in that order is expected to ship out to you and is not an expected delivery date.

      Once shipping information is available, you receive an email notifying you of the update and your tracking number(s) will be added to your order status. IMPORTANT: Once you receive your order status update email, it can take up to 24-48 hours for your tracking number to activate and show movement within the carriers system. If you have your tracking but it is not showing as active on the carrier's site, they have most likely not picked the shipment up from the distribution center yet. Please allow 1-2 business days for tracking to show progress. 

      Many orders such as pool kits will have multiple shipments. You will receive an update every time new tracking numbers are made available. You can click on a tracking number from your order status page and you will be redirected to that shipments designated carrier's website. You can then use your tracking/PRO number to follow updates on your shipment. You can also use the information on the carrier's website to schedule your delivery appointment. 

      TRANSIT TIME & DELIVERY

      Large items like pool kits, spas, liners etc. are too large to be shipped through UPS, FedEx or the USPS. These items will be shipped via freight carrier.

      Please be aware that it is normal for orders, especially pool kits, to arrive in multiple shipments. Part of the reason we are able to offer the lower prices we do is that we source our products from multiple vendors in order to get the best rates and pass the saving to our customers. This means that you may receive some shipments for your order sooner than others.

      Once your item leaves a warehouse, transit time can vary depending on your location but will generally take 4-8 business days to most states.(AZ,CA,ID,MT,ND,NM,NV,OK,OR,SD,UT,WA,WI,WY will usually take 7-12 business days). Business Days are Monday through Friday, excluding holidays.

      If you have a tracking number and it is not showing as working or activated in the carrier's system, the carrier has most likely not yet picked the shipment up from the distribution warehouse. Please allow 24-48 hours once you receive tracking for the numbers to activate in the carrier's systems. 

      We recommend reaching out to the carrier to set your delivery appointment shortly after receiving your tracking information; within a couple of days is fine. This will help ensure that you receive the most convenient delivery time available that is provided by that carrier. 

      To ensure the smoothest freight delivery possible, please review our Delivery Policy thoroughly ahead of time as receiving items via freight is a bit different than receiving traditional shipments.

       

      Didn't find the answer you were looking for? You can always contact us at support@royalswimmingpools.com or choose the category below to see our most frequently asked questions for that topic: