When will my order ship & how long is the estimated transit time?

We make every effort to get orders to our manufacturers as soon as possible. This can be as early as 1-2 days after you place your order. In the peak summer season your item may take up to 7-8 business days.

We  process all pool orders, regardless of size, 24-72 hours after you place your order. We make every effort to get orders to our manufacturers as soon as possible so that they are able to get your order out quickly. 

Possible Delays in shipping:

  1. If you have a custom made-to-order item this can increase the time it takes to send your order out as specific items will be being created just for you!
  2. If you have a different billing address compared to your shipping address this can cause as delay, as stated in your Purchasing Agreement. This delay would be due to an extra step and service that we provide to the customer to alleviate identify theft and fraud. 
  3. If your item becomes back-ordered (as notated on your order status), we can either look into switching your item for a similar one, determine the estimated time it will take for the original to come in, or cancel your order until further notice. You would fill out a support ticket letting us know your preference.

Once shipping information is available, your tracking number(s) will be sent to you along with the information needed to contact your carrier to schedule your delivery appointment. Please allow up to 24 hours for you tracking number to activate. 

How long is transit time?

Large items like pool kits, spas, liners etc. are too large to be shipped through UPS, Federal Express or the USPS. These items will be shipped via freight carrier.

Once your item leaves a warehouse, transit time can vary depending on your location but will generally take 4-8 business days to most states.(AZ,CA,ID,MT,ND,NM,NV,OK,OR,SD,UT,WA,WI,WY will usually take 7-12 business days). Business Days are Monday through Friday.

Along with your tracking information, you will be emailed the information of the carrier being used for your delivery. We recommend reaching out to the carrier to set your delivery appointment shortly after receiving your tracking information; within a couple days is fine. This will help ensure that you receive the most convenient delivery time available that is provided by that carrier.