We process all pool orders, regardless of size, 24-72 hours after you place your order. We make every effort to get orders to our manufacturers as soon as possible so that they are able to get your order out quickly.
Possible Delays in shipping:
Once shipping information is available, your tracking number(s) will be sent to you along with the information needed to contact your carrier to schedule your delivery appointment. Please allow up to 24 hours for you tracking number to activate.
Large items like pool kits, spas, liners etc. are too large to be shipped through UPS, Federal Express or the USPS. These items will be shipped via freight carrier.
Once your item leaves a warehouse, transit time can vary depending on your location but will generally take 4-8 business days to most states.(AZ,CA,ID,MT,ND,NM,NV,OK,OR,SD,UT,WA,WI,WY will usually take 7-12 business days). Business Days are Monday through Friday.
Along with your tracking information, you will be emailed the information of the carrier being used for your delivery. We recommend reaching out to the carrier to set your delivery appointment shortly after receiving your tracking information; within a couple days is fine. This will help ensure that you receive the most convenient delivery time available that is provided by that carrier.