We process all orders within 1 business day after you place your order. It can take 1-2 business days after this for your item to be packaged and shipped. Peak summer season can see longer wait times. Pool kits and custom items also take longer.
We process all orders within 1 business day after you place your order. It can take 1-2 business days after this for your item to be packaged and shipped. Peak summer season can see longer wait times closer to 3-7 business days. Pool kits and custom items also take longer to perfect as we want everything to be just right for you. For example, if your inground pool kit requires custom steps, your order will take approximately 10-17 business days during peak season to process properly as we make sure everything is exactly lined up for your custom pool.
We make every effort to get your order out as quickly as possible. However, there can be a couple of factors that could delay an order. Such as:
- If you have a custom made-to-order item this can increase the time it takes to send your order out as specific items will be being created just for you!
- If your item becomes back-ordered (as notated on your order status), we can either look into switching your item for a similar one, determine the estimated time it will take for the original to come in, or cancel your order until further notice. You would fill out a support ticket letting us know your preference.
Once shipping information is available, your tracking number(s) will be sent to you along with the information needed to contact your carrier to schedule your delivery appointment. Please allow up to 24 hours for you tracking number to activate.
How long is transit time?
Large items like pool kits, spas, liners etc. are too large to be shipped through UPS, FedEx or the USPS. These items will be shipped via freight carrier.
Once your item leaves a warehouse, transit time can vary depending on your location but will generally take 4-8 business days to most states.(AZ,CA,ID,MT,ND,NM,NV,OK,OR,SD,UT,WA,WI,WY will usually take 7-12 business days). Business Days are Monday through Friday, excluding holidays.
Along with your tracking information, you will be emailed the information of the carrier being used for your delivery. We recommend reaching out to the carrier to set your delivery appointment shortly after receiving your tracking information; within a couple days is fine. This will help ensure that you receive the most convenient delivery time available that is provided by that carrier.
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